Listening to our customers

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vivant
Posts: 49
Joined: Mon Nov 16, 2015 8:27 pm

Listening to our customers

Post by vivant » Thu Nov 24, 2016 3:47 pm

Dear Forum members,

We regret not supporting our customers well before. We will make sure it will not happen again. Constant maintanance will be implemented to listen to our users, and answer to our users.

We want to make a good box, ambitious for a small group of developers who gave all their life to. We are traditional people who believe all issues shall be addressed to in house by ourselves. It was wrong. The market is offering all the possibilities, too many options to be considered by only a few guys. We have to rely on our customers and learn from our customers.

Admitting our limitation does not give us excuses to ignore bugs. All the feedbacks and bug reports will be answered and processed.

syx0621
Posts: 7
Joined: Tue Apr 19, 2016 5:26 pm

Re: Listening to our customers

Post by syx0621 » Fri Nov 25, 2016 5:39 pm

Look forward to the new machine

vivant
Posts: 49
Joined: Mon Nov 16, 2015 8:27 pm

Re: Listening to our customers

Post by vivant » Fri Nov 25, 2016 7:57 pm

Coming... ...

satman
Posts: 73
Joined: Fri Mar 04, 2016 12:13 am

Re: Listening to our customers

Post by satman » Sat Nov 26, 2016 7:47 pm

you say coming october and now?? In Europe is now strong srt 2400 uhd Combo box with 10.000 ch capacity on the start! Price 149€

They do not make any new software for U4
Sluggish support!

see the Venz k1plus,k2 pro Support or Software ist faster!
So no customer will be happy! you're a loser!!!!!!

vivant
Posts: 49
Joined: Mon Nov 16, 2015 8:27 pm

Re: Listening to our customers

Post by vivant » Mon Nov 28, 2016 9:42 pm

It is a pity for the long delay.

I am happy that there are still better boxes in the market you can enjoy. Please do not get emotional, it is not necessary to throw bad words.

Choose your box from the market and enjoy it.
satman wrote:you say coming october and now?? In Europe is now strong srt 2400 uhd Combo box with 10.000 ch capacity on the start! Price 149€

They do not make any new software for U4
Sluggish support!

see the Venz k1plus,k2 pro Support or Software ist faster!
So no customer will be happy! you're a loser!!!!!!

syx0621
Posts: 7
Joined: Tue Apr 19, 2016 5:26 pm

Re: Listening to our customers

Post by syx0621 » Tue Nov 29, 2016 6:29 pm

U4 machine program table problem is too serious, if U5 does not change, will be disappointed.

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